Terms of service
TERMS OF SERVICE — SERENITY SCENT CANDLES AND INCENSE EMPORIUM
Last Updated: April 14, 2026
OVERVIEW
Welcome to Serenity Scent Candles And Incense Emporium. The terms "we," "us," and "our" refer to Serenity Scent Candles And Incense Emporium. We operate this store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a curated luxury shopping experience. Our Services are powered by Shopify.
These Terms of Service ("Terms") describe your rights and responsibilities when using our Services. Please read them carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and all activity under your account. Accounts may not be transferred, sold, assigned, or licensed to any other person. You represent that all information provided to us is accurate, current, and complete.
SECTION 2 — OUR PRODUCTS
We make every effort to accurately represent our products. However, colors and product appearance may vary depending on your device and display settings. We do not warrant that product quality or appearance will meet expectations beyond what is expressly stated. Product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
Fragrance & Scent Disclaimer: All fragrance descriptions are provided for informational purposes. Scent perception is subjective and varies by individual. We do not guarantee that any fragrance will meet personal preference expectations. Purchases made based on fragrance descriptions are final and are not eligible for return or refund on the basis of scent preference.
SECTION 3 — COMPARATIVE ADVERTISING & FRAGRANCE INDEPENDENCE DISCLOSURE
Serenity Scent Candles And Incense Emporium may, from time to time, reference the scent profiles of well-known designer or luxury fragrances for the sole purpose of comparative advertising — to assist customers in understanding the olfactive character of our products. Any such references are made strictly under the doctrine of lawful comparative advertising as recognized under applicable U.S. federal and state law.
The following disclosures apply in full:
Independence of Products: All Serenity Scent candles and fragrance products are independently conceived, formulated, and hand-crafted by Serenity Scent Candles And Incense Emporium. Our products are our own original creations, composed using our proprietary blends of premium, high-quality fragrance oils. We do not manufacture, license, distribute, or replicate any trademarked product.
No Affiliation: Serenity Scent Candles And Incense Emporium is not affiliated with, endorsed by, sponsored by, or connected in any way to any third-party brand, designer house, luxury maison, or trademarked entity whose fragrance profiles may be referenced for comparative purposes. Any brand names referenced are the exclusive property of their respective owners.
No Misrepresentation: Any reference to a third-party fragrance or brand is made solely to describe a comparable scent profile and does not imply that our products are identical to, derived from, or authorized by any such brand. Our products are not counterfeit, imitation, or unlicensed reproductions of any trademarked product.
Proprietary Blends: Our fragrance oils are sourced from premium suppliers and blended in-house to create our own distinct luxury scent profiles. Each candle is hand-poured and crafted entirely by Serenity Scent Candles And Incense Emporium. Our brand identity, product line, and fragrance compositions are wholly our own.
By using our Services and purchasing our products, you acknowledge and agree that all comparative fragrance references are for descriptive and informational purposes only and do not constitute any claim of affiliation, endorsement, or trademark ownership.
SECTION 4 — ORDERS
Placing an order constitutes an offer to purchase. Serenity Scent Candles And Incense Emporium reserves the right to accept or decline any order at its sole discretion. Orders are not accepted until payment is confirmed and an order confirmation is issued. Please review your order carefully before submitting — cancellation requests after acceptance may not be accommodated. All purchases are subject to our Refund Policy.
You represent and warrant that purchases are for personal or household use only and not for commercial resale or export.
SECTION 5 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Posted prices do not include taxes, shipping, handling, customs, or import charges unless expressly stated.
You agree to provide accurate, complete, and current payment information. You represent that you are authorized to use the payment method provided and that all charges will be honored.
SECTION 6 — SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, weather events, or circumstances beyond our control. Risk of loss and title pass to you upon transfer of products to the carrier.
All orders are packaged with additional protective materials to minimize transit damage. In the event of carrier-related damage, customers must contact us within 48 hours of delivery with clear photographic evidence of both the damaged product and its packaging. Claims submitted outside this window may not be eligible for resolution.
SECTION 7 — INTELLECTUAL PROPERTY
All content on our Services — including trademarks, brand identity, product names, imagery, copy, fragrance descriptions, and design — is the exclusive property of Serenity Scent Candles And Incense Emporium or its licensors and is protected under U.S. and international intellectual property law.
You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, or transmit any material from our Services without prior written consent. Unauthorized use may constitute a violation of federal and state intellectual property laws. All rights not expressly granted are reserved.
Our brand name, logo, product names, and slogans are trademarks of Serenity Scent Candles And Incense Emporium. Use of these marks without prior written permission is strictly prohibited.
SECTION 8 — OPTIONAL TOOLS
Access to optional third-party tools is provided "as is" and "as available" without warranties of any kind. We are not liable for any harm arising from your use of such tools. Use of third-party tools is entirely at your own risk.
SECTION 9 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Access to third-party sites is at your own risk. Complaints regarding third-party products or services should be directed to the respective third party.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
[NOTE: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Serenity Scent Candles And Incense Emporium is powered by Shopify. All sales and purchases are made directly with Serenity Scent Candles And Incense Emporium. Shopify is not responsible for any aspect of transactions between you and Serenity Scent Candles And Incense Emporium. You expressly release Shopify and its affiliates from all claims arising from your purchases with us.
SECTION 11 — PRIVACY POLICY
All personal information collected through our Services is subject to our Privacy Policy. By using our Services, you acknowledge that you have read and understood our Privacy Policy and Shopify's Privacy Policy.
SECTION 12 — FEEDBACK
By submitting feedback, reviews, or suggestions, you grant Serenity Scent Candles And Incense Emporium a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for any purpose. You represent that you own all rights to submitted feedback and that it does not violate any third-party rights. We reserve the right to remove any feedback that we determine to be unlawful, offensive, or otherwise objectionable.
Fraudulent Reviews: Serenity Scent Candles And Incense Emporium maintains a zero-tolerance policy for fraudulent, fabricated, or incentivized reviews submitted without genuine purchase or experience. We reserve the right to remove such content and pursue all available legal remedies.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.
SECTION 14 — PROHIBITED USES
You may use our Services for lawful purposes only. Prohibited uses include but are not limited to: unlawful activity, infringement of intellectual property, harassment, transmission of false or misleading information, spam, impersonation, and any conduct that restricts others' use of our Services. We reserve the right to terminate access without notice for any violation of these Terms.
SECTION 15 — AGENTS
15.1 These Agent Terms apply if you use, enable, or deploy any Agent to access or interact with our Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person or entity without direct supervision.
15.2 No Agent may access our Services unless it identifies itself and operates in strict accordance with Section 15.4. We may limit Agent access by technical or other means at our sole discretion.
15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with our Services.
15.4 Agents must: (i) identify themselves in all HTTP/HTTPS requests via the user agent string using the format "Agent/[agent name]"; (ii) not conceal or mimic human behavior or circumvent CAPTCHAs; (iii) respond truthfully when queried about their nature; and (iv) not circumvent any access controls or security measures.
SECTION 16 — TERMINATION
We may terminate your access to our Services at any time without notice at our sole discretion. You remain liable for all amounts due through the date of termination. Sections relating to Intellectual Property, Comparative Advertising Disclosure, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law survive termination.
SECTION 17 — DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY SERENITY SCENT CANDLES AND INCENSE EMPORIUM, ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE USE OF OUR SERVICES.
SECTION 18 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, SERENITY SCENT CANDLES AND INCENSE EMPORIUM, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS, INCLUDING LOST PROFITS, LOST DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SECTION 19 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Serenity Scent Candles And Incense Emporium, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising from your breach of these Terms, violation of any law, or your use of our Services.
SECTION 20 — SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
SECTION 21 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision does not constitute a waiver. These Terms, together with our policies, constitute the entire agreement between you and Serenity Scent Candles And Incense Emporium and supersede all prior agreements.
SECTION 22 — ASSIGNMENT
You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without notice or consent.
SECTION 23 — GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction in which Serenity Scent Candles And Incense Emporium is headquartered. You consent to the exclusive venue and personal jurisdiction of such courts.
SECTION 24 — HEADINGS
Section headings are for convenience only and do not affect the interpretation of these Terms.
SECTION 25 — CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services following any changes constitutes acceptance of the revised Terms.
SECTION 26 — CONTACT INFORMATION
Questions regarding these Terms should be directed to:
Serenity Scent Candles And Incense Emporium support@serenityscentemporium.com