Frequently Asked Questions

All Serenity Scent candles are crafted from 100% premium soy wax — a clean-burning, renewable resource. Each candle is hand-poured in the United States with a cotton wick.

Yes. We use premium phthalate-free, skin-safe fragrance oils carefully selected for a clean true-to-scent burn.

Each fragrance is available in four sizes — 7oz, 15oz, 21oz, and 24oz.

7oz up to 40 hours, 15oz up to 80 hours, 21oz up to 120 hours, 24oz up to 140 hours.

On the first burn, allow wax to melt fully to the edges. Trim wick to 1/4 inch before each use. Never burn more than 4 hours at a time.

Tunnelling occurs when a candle is extinguished before the wax melts to the edges. Always allow a full melt pool on the first burn.

Absolutely. Clean with warm soapy water to remove remaining wax. Our vessels are designed to be repurposed.

We currently ship within the United States. International shipping options will be announced in due course.

Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days.

Every order is carefully packaged to ensure your candles arrive in perfect condition. The unboxing experience is part of the ritual.

We accept returns on unused unopened items within 14 days of delivery. If your order arrives damaged contact us within 48 hours with a photograph.

We understand fragrance is deeply personal. If you are unsatisfied with your selection please contact us and we will do our best to assist you.